PSA: Fake PC Support Call from 877-301-0605 and 000-000-0000

October 20, 2013 | By | Reply More

Over the last couple of weeks I’ve received two or three phone calls from 877-301-0605 and 000-000-0000 to my mobile phone.

Looks like others are reporting the same Scam Phone Support Call from the same phone number (visit 800notes.com).

The call goes something like this:

  • Answer the phone, say hello, and have to wait 4-5 seconds to get a response
  • The call quality is not very good and the person (we’ll call him the “Agent”) on the other end has a strong accent
  • The Agent tells me the call is to provide free PC technical support and that my computer has reported a problem to their server

On the first couple of calls, I simply asked the Agent to remove me from their call list. Of course that request was not honored.

During the last phone call, I decided that I wanted have a little fun with the Agent, and this is how the phone call kinda went like:

Agent: Your computer has reported a problem to our server.

Me: Really, that’s concerning. Exactly how did my computer report a problem to your server?

Agent: You know how email works, right? It’s similar to that. Your computer sent our server a message stating there was a problem.

Me: Wow, ok. How did you get my phone number?

Agent: Your phone number was on file and associated to your computer record.

Me: Ok, thanks for clarifying that. Which computer reported the problem to your server?

Agent: Your home computer.

Me: Well, I have many home computers. Which of those reported the problem?

Agent: Your Windows home computer.

Me: Gosh, all of my computers at home are Windows computers. How do I determine which computer reported the problem to your server?

Agent: I’m not sure I understand what you mean.

Me: Well, if one of my computers reported a problem to your server, there must be some record in your system that has more details about my computer that would help me identify which computer at my home is having the problem. Right? For example, does your server store the MAC address of my computer, or some other value that I could use to figure out which computer is reporting to your server?

Agent: I think you might be wasting my time sir….

Me: Really? I assure you, I’m not trying to waste your time. But, if you’re trying to help me with a PC issue, I need your help in locating which of my computers is not working right. I do want to fix my computer, so can you help me figure out which one is reporting problems to your server?

Agent: Please hold a moment… [I was on hold for a few minutes]

Agent: Sir, the CLID of your computer will be the value you need to look for on your computer 

Me: [Knowing that CLID has nothing to do with my PC] Great! How do I look-up the CLID on my computer?

We went back and forth a bit more, but the agent wound up hanging up on me — which I thought was pretty funny.

Needless to say, this is Scam. My guess is that they want to get access to your computer, infect it (or fake infect it) and sell you some sort of PC cleaning service.

Geeze, don’t people have anything better to do than to try and defraud honest and unknowing people?

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Category: Personal

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